Our Process
Some things are black and white, but there's almost always shades of grey. Our methodical and proven approach to finding the right contact center partner takes the guess work, time sink, and over-salesmanship out of your search.
We act as an independent 3rd party to eliminate potential bias and identify best-alignment.
About Contact Center Network
Strategic Contact Center broker and consultant Since 2000
There exists a crossroads where the value of personal contact and the efficiency of technology intersect to find harmony. Knowing where that intersection is located is critical. Knowing how to get there is the secret sauce. That magical intersection is where we live.
Customer Experience Focus
Your contact center partner is a direct extension of your Customer Experience. Our role is to find a partner capable of driving results for your brand and performing as the integral part of your CX journey that your contact center must be.
Robert Serretti
As the founder of Contact Center Network, Rob brings an unprecedented level of direct personal experience and passion to every engagement. In his more than 20 years of work in the contact center industry, Rob has become the industry expert in business process outsourcing focused on personalized contact center solutions.
Tapping the Network
When you partner with Contact Center Network, you're tapping into its vast network of contact centers personally vetted by its founder, you gain access to a robust industry knowledge network, and team up with Rob's personal network. This triangular network allows us to deliver an exponentially larger value of services that drive the key objectives and results that matter to your business.
We Work With
A Network of Opportunity
Your ideal contact center partner is closer than you think, you just have to know where to look. Our personally vetted network of contact centers is over 100 strong and growing but only the best make our list.
We'll sift through the noise to help make finding the right partner easier than ever.
Get back to focusing on running your business, not your contact center partner search process.
